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Terms of Trading

This does not affect your statutory rights.

Our liability to you
If you receive products that do not match your order, please notify us within seven days of receipt. We will give a full unconditional refund including the full value of the postage for returning the products to us. Please supply your mailing address. Return your goods to Returns, Black Beauty & Hair, Culvert House, Culvert Road, London SW11 5DH.

Cancellation policy.
All orders can be cancelled prior to being despatched by us by emailing our customer service department at helpdesk@blackbeautyandhair.com Please type the word 'cancellation' in the subject field of your email.
Alternatively you can telephone us on +44 207 2710 2108

Delivery service.
Please note all products will be sent by mail and can take up to 21 days for delivery.

Payment options
Please note that all payments processed at blackbeautyandhair.com are in British pounds sterling (£)

All orders can be paid by one of the following means: Credit/debit cards (MasterCard, Visa, Switch). Credit/debit card payment =s can be made either " Online via Worldpay. This is secure service " Take a print out of your order form and fax it to us on +44 207 498 3023 or mail it us at Black Beauty & Hair, Culvert House, Culvert Road, London SW11 5DH " You can telephone your order by phoning us on +44 207 720 2108.

Cheques/postal orders.
Customers in the United Kingdom can pay for their products by sending a cheque or postal order made payable to Black Beauty & Hair and sent to: Black Beauty & Hair, Culvert House, Culvert Road, London SW11 5DH Please include a print out of your order and the address to send the products to.

Privacy statement
Blackbeautyandhair.com is fully committed to protect the privacy of its customers. There are two points at which you are required to give your personal details. First, at the time of registration where you are asked to type in your email address. Then at the point of ordering, you are asked to give your personal details when you complete the delivery/billing details. All the information collected through the registration and ordering process from you is solely done so by blackbeautyandhair.com. It is the minimal required by us to fulfill you're your order accurately. You will only receive any marketing material from blackbeautyandhair or associate companies if you have selected to do so during the registration process. Every marketing email sent out by blackbeautyandhair.com gives you the option of not receiving any future marketing emails.
Blackbeautyandhair.com will not disclose the personal details of its customers to any third party.

Security statement. Blackbeautyandhair.com would like all it's customers to enjoy their on-line shopping experience in the full confidence that we have taken all the steps necessary to provide a secure and protective environment to shop in. The world-renowned payment merchant 'Worldpay' processes all your credit/debit card payments. All the details that submit are processed via their secure server and all information is encrypted making it impossible for any third party to view your details.
If you have any queries or concern regarding privacy matters please email them to: petker@blackbeautyandhair.com
Blackbeautyandhair.com is the trading name of Hawker Consumer Publications Ltd, Culvert House, Culvert Road, London SW11 5DH
 
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