Privacy Policy

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Hawker Consumer Publications wants you to be familiar with how we collect, use and disclose information from and about you. This Privacy Policy describes our practices in connection with information collected through services such as websites, mobile sites, applications (‘apps’). (collectively, the ‘Hawker Consumer Publication Services’). By using Hawker Publication Services, you agree to the terms and conditions of this Privacy Policy.

This privacy policy explains how Hawker Consumer Publications incorporated of the above, use personal data. We can confirm we are data controllers of this information for the purposes of this policy.

Hawker Consumer Publication Services are predominantly for a general audience, are not targeted to children, and do not knowingly collect personal information from children under 13 years of age.

This Privacy Policy applies to all users, including both those who use the Hawker Consumer Publication Services without being registered with or subscribing to a Hawker Consumer Publication Service and those who have registered with or subscribed to a Hawker Consumer Publication Service. This Privacy Policy applies to Hawker Consumer Publication’s collection and use of your personal information (i.e., information that identifies a specific person, such as full name or email address). It also describes generally Hawker Consumer Publications practices for handling non-personal information (for example, interests, demographics and services usage).

Use and disclosure

We use the information we collect from and about you to provide the Hawker Consumer Publication Services and features to you, including: to measure and improve those Hawker Consumer Publication Services and features; to improve your experience with both online and off-line Hawker Consumer Publication Services by delivering content you will find relevant and interesting, including advertising and marketing messages, to provide you with customer support and to respond to inquiries. When the information collected from or about you does not identify you as a specific person, we may use that information for any purpose or share it with third parties.

We use the information we collect from and about you for these additional purposes:

To allow service providers to assist us in providing and managing the Hawker Publication Services. Hawker Consumer Publications may make your information available to certain third-party service providers, such as contractors, agents or sponsors, who help us manage or provide the Hawker Publication Services.

To deliver relevant advertisements. Hawker Consumer Publications and our service providers may use the information we collect from and about you to deliver relevant ads to you when you use the Hawker Consumer Publications or another service. As noted above, third-party advertising networks and advertisers may use cookies and similar technologies to collect and track information such as demographic information, inferred interests, aggregated information, and activity to assist them in delivering advertising that is more relevant to your interests.

To contact you. Hawker Consumer Publications may periodically send promotional materials or notifications related to the Hawker Consumer Publications Services. If you want to stop receiving promotional materials, you can follow the unsubscribe instructions. There are certain service notification emails that you may not opt-out of, such as notifications of changes to the Hawker Consumer Publications Services or policies. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.

To share with our Hawker Consumer Publications Affiliates. Hawker Consumer Publications may share your information with Hawker Consumer Publications Affiliates for the purposes described in this Privacy Policy

To share with business partners. Hawker Consumer Publications may share your information with business partners to permit them to send you marketing communications consistent with your choices. To protect the rights of Hawker Consumer Publications and others. There may be instances when Hawker Consumer Publications may disclose your information, including situations where Hawker Consumer Publications has a good faith belief that such disclosure is necessary in order to: (i) protect, enforce, or defend the legal rights, privacy, safety, or property of Hawker Consumer Publications, our Hawker Consumer Publications Affiliates or their employees, agents and contractors.

To complete a merger or sale of assets. If Hawker Consumer Publications sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger or transfer of all or a material part of its business, Hawker Consumer Publications may transfer your information to the party or parties involved in the transaction as part of that transaction.


Hawker Consumer Publications uses commercially reasonable administrative, technical, personnel and physical measures to safeguard information in its possession against loss, theft and unauthorised use, disclosure or modification. However, no one can guarantee the complete safety of your information.

What types of personal data do we hold?

Information we hold about you may include any one or more of the following types of data:

Account information: When you register to use or engage with any of Hawker Communication goods and/or services, the minimum information we will usually ask you to provide is your name, email address, country of residence, telephone number (year of birth – if required).  We may also ask you for additional information depending on the service you are registering to use. 

Transactional information: When you make a transaction and or purchase from Hawker Consumer Publications we will keep a record of your transaction, including what you purchased and when, and any information you provide to us to fulfil the transaction.  This may include your name, billing information, telephone number, and delivery address.  We will not keep payment card information, except for the last four digits of your payment card number which we keep in case there are any payment disputes, or we need to issue a refund.   

Information you provide to us in response to a survey: We may occasionally contact you to ask for your feedback on Hawker Consumer Publications products, goods and/or services so that we can make them better and more relevant.

Information you post online: We may hold and use information and/or user generated content which you post on Hawker Consumer Publications Websites.  

Information from other companies: We may use publicly available postal address lists and the edited electoral roll to ensure that the information we hold about you is accurate or we may use this information, together with general market research information (for example, demographic information) to add to and enhance our database. 

Online usage information: If you use Hawker Publication Websites we may collect your browser type, the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, length of visits to certain pages, page interaction information, (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.  Online usage information may be linked to a unique identifier, but we do not link online usage information to named individuals. In order to collect online usage information, we use cookies and other similar technologies.  
The purposes for which we use your information

Contract performance: Hawker Consumer Publications may use account information and transactional information data, as necessary, to carry out or perform any contract which you may have entered into with us, including contracts for the purchase of tickets and other products, but also our contracts with you when we operate competitions, prize draws and promotions and when we administer your online accounts. We also use this information to communicate with you and handle your enquiries regarding these contracts.  If you order Hawker Consumer Publications goods, products or services for another person, we may ask you for their personal information and we will use this to provide the services you have ordered.

Recruitment: If you apply for a job with Hawker Consumer Publications we may use your information for the purposes of recruitment and selection, corresponding with you and equal opportunities monitoring.

Legal obligations: Hawker Consumer Publications retains records of all of its financial transactions with you in order to comply with its legal obligations to maintain adequate accounting records.  Hawker Consumer Publications may use (and disclose) the information it holds about you in order to comply with any investigative demand, court order, or a request for cooperation from a law enforcement or other government agency.

Marketing with your consent: If you consent to it, Hawker Consumer Publications may contact you with news and offers from any of its Companies and its official sponsors and partners (an up-to-date list of which is at which we think may be of interest to you.  You have the right to withdraw your consent at any time.  

Other legitimate purposes: Hawker Consumer Publications analyses information it holds about you to identify trends and preferences and to get a more informed picture of how its clients and customers are using its products and services.  Hawker Consumer Publications does this to make better strategic decisions about Hawker Consumer Publications and its products and services so that it can improve the way it markets and provides products to you as an individual, in particular by delivering content and services which are customised and relevant.  Hawker Consumer Publications may also use online usage information to administer and improve the function and content of all Hawker Consumer Publications Websites and the Journal of Dementia and Care App including to ensure that content is presented in the most effective manner for you and your device and browser, to allow you to participate in interactive features when you choose to do so and [to keep our online services safe and secure.
Disclosure of your information

Sponsors and partners: Hawker Consumer Publications does not share your personal data with our sponsors and partners, but we may: (i) share aggregate/anonymised information which is based on this information with existing and potential sponsors and partners; and (ii) if you have consented to the same, send you information about the products and services of our existing partners in our marketing communications.
How long do we keep your information?

• its financial transactions with you for six years in order to comply with its obligations to maintain adequate accounting records;
• its contracts with you for six years so that it has appropriate evidence in place if there is a claim for breach of contract made within the statutory limitation periods;
• job applications for up to six months in case other suitable opportunities arise; 
• your account information until you close or delete your account/profile (at which point we would also delete any information from other companies or market research which we have appended to your account/profile);
• any market research we have undertaken (and which is not appended to your user account) for 3 years;
• any other information you post online for 3 years if it is on Hawker Consumer Publications Official Websites; and
• online usage information for 3 years.
If any information falls into more than one category then the longer storage period will apply. 

Your rights

You have the right under applicable data protection laws to access information held about you and you can do so by contacting us using the details provided below in this policy.  Your right of access can be exercised in accordance with applicable data protection laws. 

You have several rights under applicable data protection laws, which we’ve summarised below. These rights can be exercised by contacting FFC using the details given below in this policy. 

You have the right to:
• ask us not to process your personal data for direct marketing purposes;
• request access to personal information held about you and a copy of it;
• obtain, without undue delay, the rectification of inaccurate or incomplete personal data; 
• obtain, without undue delay, erasure of your personal data in certain circumstances, for example if Hawker Consumer Publications processing of your personal data is no longer necessary for the purpose for which we collected it; 
• restrict the processing of your personal data in certain circumstances rather than having it erased; 
• object to the processing of, personal data in certain circumstances, for example, where Hawker Consumer Publications  processes personal data for legitimate purposes but you do not feel that your interests or fundamental rights and freedoms have been protected; 
• receive personal data, which you have provided to Hawker Consumer Publications , in a structured, commonly-used and machine-readable format and transmit that personal data to another data controller, or have Hawker Consumer Publications do so on your behalf where technically feasible; 
• be informed about any use of your personal data to make automated decisions about you, and to obtain meaningful information about the logic involved, as well as the significance and the envisaged consequences of this processing; and
• lodge a complaint about the way in which your personal data is being used to a supervisory authority.

How you can contact us

If you would like to contact Hawker Consumer Publications about this policy or any of the legal rights outlined in it, you can email us at:

Changes to our privacy policy

Any changes we make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this privacy policy. 

This privacy policy was last updated in April 2018

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